We at Fitness First Singapore Pte Ltd (“Fitness First”) take our responsibilities under the PDPA seriously. We also recognize the importance of the personal data you have entrusted to us and believe that it is our responsibility to properly manage, protect and process your personal data.
If you, at any time, have any queries on this policy or any other queries in relation to how we may manage, protect and/or process your personal data, please do not hesitate to contact our Data Protection Officer (the “DPO”) at:
Data Protection Officer
Fitness First Singapore Pte Ltd
1.1. “Personal Data” is defined under the PDPA to mean data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which an organisation has or is likely to have access. Common examples of personal data could include names, identification numbers, contact information, medical records, photographs and video images.
1.2. We will collect your personal data in accordance with the PDPA. We will notify you of the purposes for which your personal data may be collected, used, disclosed and/or processed, as well as obtain your consent for the collection, use, disclosure and/or processing of your personal data for the intended purposes, unless an exception under the law permits us to collect and process your personal data without your consent.
1.3. Types of Personal Data Collected :
For the purpose of carrying on the Company's business, including registration and administration of the Company's related products and services (including relevant online services), you may be requested to provide personal data such as, but not limited to, the following, without which it may not be possible to satisfy your request:
1.3.1. Your name;
1.3.2. Correspondence address, and/or billing address;
1.3.3. Payment details, including credit card and banking information;
1.3.4. Contact details, including contact name and telephone number and email address;
1.3.5. Your image taken at our premises with a web cam (or like equipment) for visual identification.
1.4. In some instances, you may also be requested to provide certain data that may be used to further improve our products and services and/or better tailor the type of information presented to you. In most cases, this type of data is optional although, where the requested service is a personalised service, or provision of a product or dependant on your providing all requested data, failure to provide the requested data may prevent us from providing the service to you. This type of data includes, but is not limited to:
1.4.1. Your age;
1.4.3. Salary range and employment details;
1.4.4. Education and Profession;
1.4.5. Health condition, hobbies and leisure activities;
1.4.6. Other related products and services subscribed to; and
1.4.7. Family and household demographics.
By submitting personal data to us, you undertake and warrant that;
(a) you have the authority to provide that personal data to the Fitness First;
(b) the personal data provided is accurate and true;
(c) you have informed the individual about the purposes for which his/her personal data is collected, used and disclosed as well as the parties to whom such personal data may be disclosed or transferred by Fitness First, as set out; and
(d) the individual has consented to the collection, use and disclosure of his/her personal data for such purposes.
4.1.1. To improve your user experience on this website;
4.1.2. to remember your preferences;
4.1.3. to help us understand how this website is performing;
4.1.4. to monitor traffic to the website;
4.1.5. to enable this website to function properly;
4.3. Personal data (if any) that we collect from you through cookies may be passed to our third party service providers, whether located in Singapore or elsewhere, for one or more of the Purposes, for managing and/or administering our website, or for the purpose of data hosting/storage/backup.
9.1. You may request to access and/or correct the personal data currently in our possession or control by submitting a written request to us. We will need enough information from you in order to ascertain your identity as well as the nature of your request, so as to be able to deal with your request. Hence, please submit your written request on our online enquiry forms.
9.2. For a request to access personal data, once we have sufficient information from you to deal with the request, we will seek to provide you with the relevant personal data within 30 days. Where we are unable to respond to you within the said 30 days, we will notify you of the soonest possible time within which we can provide you with the information requested. Note that the PDPA exempts certain types of personal data from being subject to your access request.
9.3. For a request to correct personal data, once we have sufficient information from you to deal with the request, we will:
9.3.1. correct your personal data within 30 days. Where we are unable to do so within the said 30 days, we will notify you of the soonest practicable time within which we can make the correction. Note that the PDPA exempts certain types of personal data from being subject to your correction request as well as provides for situation(s) when correction need not be made by us despite your request; and
9.3.2. subject to paragraph 9.4, we will send the corrected personal data to every other organisation to which the personal data was disclosed by Fitness First within a year before the date the correction was made, unless that other organisation does not need the corrected personal data for any legal or business purpose.
9.4. Notwithstanding paragraph 9.3(b), we may, if you so consent send the corrected personal data only to specific organisations to which the personal data was disclosed by us within a year before the date the correction was made.
9.5. We will also be charging you a reasonable fee for the handling and processing of your requests to access your personal data. We will provide you with a written estimate of the fee we will be charging. Please note that we are not required to respond to or deal with your access request unless you have agreed to pay the fee.