Customer Service Officer
Front of House
Klang Valley
Reporting Line
Front of House Manager
Role Overview
Love Meeting People? Join Us as a Customer Service Officer!
Do you want to be part of a dynamic team, start or further your career in customer service, and really make a difference in the lives of others? Look no further – join our team at the forefront of the thriving fitness industry! We are the most established fitness brand in Malaysia and as part of the Evolution Wellness group, now operate 5 fitness brands with a total of 36 clubs in Malaysia.
We’re all about the continuous training and development of our teams. We believe in learning and growing every day, loving what we do, and stretching ourselves to get better. We prioritize attitude, ethics, and a thirst for learning over mere qualifications.
As a Customer Service Officer, you will be the friendly face of our brand, showing our members “we care” – one of our core values. You'll spread positivity and support our members on their fitness journey. Your key responsibilities will include:
- Customer Interaction: Provide outstanding customer service, addressing inquiries and resolving issues efficiently.
- Membership Support: Assist members with their needs, from membership sign-ups to managing their accounts.
- Feedback Management: Gather and report member feedback to help improve our services.
- Administrative Tasks: Manage customer data and documentation with accuracy.
- Problem-Solving: Resolve any issues or complaints promptly and professionally, always aiming to exceed expectations.
- Continuous Improvement: Identify areas for improvement in customer service processes and stay up-to-date on best practices.
If you love making people smile, enjoy a dynamic work environment, and are passionate about health and fitness, then we’d love to talk to you. Ideal candidates will have:
- Passion for Customer Service: A genuine desire to help others and provide excellent service.
- Strong Communication Skills: Ability to communicate effectively and build relationships.
- Problem-Solving Skills: The ability to handle complaints and resolve issues efficiently.
- Attention to Detail: Accuracy in managing customer data and documentation.
- Team Player: Ability to work collaboratively with others.
- Adaptability: Flexibility to adapt to changing needs and environments.
- Positive Attitude: A friendly and approachable demeanor that makes members feel welcome.
- Exclusive Tri-brand gym membership access
- Discounted Personal Training sessions
- Staff family plan
- Health and medical coverage
- Annual leave
- Birthday leave
- Comprehensive training